OnexPlayer Service Center
Professional after-sales support and warranty services for your OnexPlayer gaming handheld device.
Service Details
| Service Item | Service Content |
|---|---|
| External Component Repair | Repair of external components that are separate from the main unit or do not require disassembly, including power adapters and data cables that can be directly replaced. |
| Hardware Replacement | Simple component repair that requires disassembly but does not involve system reinstallation, including switches, internal boards (except motherboard), memory, battery, wireless cards, SSD, CPU fans, etc. |
| Diagnosis & Testing | Service content that requires diagnostic testing to confirm faults or resolve issues. |
| Hardware Upgrade | System configuration changes based on customer requirements, where conditions permit. |
Seller Services
Return & Exchange Policy
7-day no-reason return & 15-day no-reason exchange policy
(Provided the product does not affect resale)
Thank you for purchasing OnexPlayer Gaming Handheld. We strive to design and manufacture products that meet your needs and provide excellent service. We are confident that you will love this amazing device. We understand that sometimes the product may differ slightly from your expectations, although this rarely happens. If you have such concerns, please contact us promptly.
Important Notice
Please back up your personal data before sending your device for repair. OnexPlayer is not responsible for data loss or damage that may occur during the repair process.
Need Additional Support?
Our dedicated support team is ready to assist you with warranty claims, repairs, and any questions about our after-sales services.