Terms & Conditions
Legal Agreement
Please read these terms and conditions carefully before using our services.
Agreement to Terms
By accessing and using OnexPlayer's website, products, and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Important: These terms constitute a legally binding agreement between you and OnexPlayer Technology Co., Ltd. Please read them carefully.
Company: OnexPlayer Technology Co., Ltd.
Effective Date: January 1, 2021-2025
Last Updated: January 15, 2021-2025
Definitions
For the purposes of these Terms and Conditions:
"Company" refers to OnexPlayer Technology Co., Ltd.
"Service" refers to the website, products, and services provided by the Company
"User" or "You" refers to the individual accessing or using the Service
"Products" refers to gaming handhelds, accessories, and related hardware sold by the Company
"Content" refers to all text, graphics, images, software, and other materials on the Service
Product Sales and Orders
Order Acceptance
All orders are subject to acceptance by OnexPlayer. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product availability
- Errors in product or pricing information
- Suspected fraudulent activity
- Violation of these terms
Pricing and Payment
All prices are subject to change without notice. Payment must be received in full before products are shipped. We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Bank transfers
- Cryptocurrency (Bitcoin, Ethereum) where available
Returns and Refunds
Return Policy
You may return products within 30 days of delivery for a full refund, subject to the following conditions:
- Products must be in original condition with all accessories and packaging
- Products must not show signs of damage or excessive wear
- Return authorization must be obtained before shipping
- Customer is responsible for return shipping costs unless the product is defective
Note: Custom or personalized products cannot be returned unless they are defective or damaged upon arrival.
Warranty and Support
Product Warranty
OnexPlayer products come with a limited warranty against manufacturing defects:
- Gaming Handhelds: 1 year limited warranty
- Accessories: 6 months limited warranty
- External GPUs: 2 years limited warranty
Technical Support
We provide technical support for our products through multiple channels:
- Email support: support@OnexPlayer.bg
- Live chat on our website
- Community forums
- Video tutorials and documentation
Intellectual Property
Trademarks and Copyrights
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of OnexPlayer or its licensors and is protected by copyright and trademark laws.
User-Generated Content
By submitting content to our website (NEWS, comments, images), you grant OnexPlayer a non-exclusive, royalty-free license to use, modify, and display such content for business purposes.
Limitation of Liability
In no event shall OnexPlayer, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
Important: Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
OnexPlayer Technology Co., Ltd.
Email: legal@OnexPlayer.bg
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC)